Location : Sirpi Aesthetics, Coimbatore Department : Patient Relations & Operations Reports To : Operations Manager / Medical Director
Role Overview
The Patient Coordinator is responsible for managing the complete patient journey — from first enquiry to post-procedure follow-up. This role ensures smooth coordination between patients, doctors, nursing staff, and billing, delivering a premium and compassionate patient experience.
- Attend walk-in and telephonic enquiries
- Schedule consultations and procedures
- Explain treatment plans, basic procedure flow, and packages (as guided by doctor)
- Coordinate pre-procedure investigations
2. Conversion & Counselling Support
- Follow up on consultation leads
- Maintain lead database and conversion tracking
- Address patient doubts professionally
- Support doctor during counselling discussions
3. Procedure Planning
- Coordinate surgery dates and OT scheduling
- Inform patient about pre-op and post-op instructions
- Arrange admission documentation
- Coordinate with nursing and billing departments
- Maintain digital patient records
- Update CRM/Excel database
- Track conversion ratio and revenue from cases
Eligibility
- Graduate (Healthcare / Management preferred)
- 1-3 years experience in hospital, aesthetic clinic, or healthcare setup
- Fluent in Tamil & English
- Well-groomed and professional personality
Skills Required :
- Solid communication and counselling ability
- Sales conversion mindset (ethical)
- Empathy and patience
- Good organizational skills
- Basic computer knowledge (Excel, billing software)