Key Responsibilities
Make outbound calls to customers for periodic vehicle service reminders and follow-ups.
Contact customers to schedule service appointments and confirm bookings.
Follow up with customers regarding service enquiries, vehicle delivery and pending jobs.
Inform customers about service offers, campaigns, seasonal check-ups and maintenance packages.
Conduct post-service feedback calls to ensure customer satisfaction.
Handle customer complaints and coordinate with the Service Advisor for timely resolution.
Maintain daily call records, customer databases and follow-up reports.
Remind customers about insurance renewals, extended warranty and periodic maintenance.
Ensure maximum customer retention through regular communication and follow-ups.
Achieve daily calling targets, appointment generation and customer satisfaction goals.