Roles and Responsibilities
Manage a team of customer service representatives to achieve KPIs and KRAs.
Handle escalated calls from customers, addressing their concerns in a qualified manner.
Monitor team performance, identifying areas for improvement and implementing strategies to meet targets.
Maintain accurate records of customer interactions using CRM software.
Ensure effective communication among team members, promoting collaboration and productivity.
📌 Team Lead Hyderabad (India)
🏢 Vijaya Diagnostic Centre
📍 India
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