We are looking for a proactive and customer-focused Service Support Executive to manage after-sales support, resolve customer issues, and ensure a smooth service experience for our EV charging products.

Key Responsibilities
Handle customer service requests through calls, WhatsApp and other channels.
Understand customer complaints and provide basic technical troubleshooting.
Coordinate with technicians and installation partners for in office support.
Manage warranty claims, repairs, replacements and service requests.
Track open service tickets and ensure timely resolution.
Follow up with customers to ensure satisfaction after issue resolution.
Maintain accurate service records and escalate unresolved issues.

Preferred Qualifications
Valuable communication skills in English and Hindi.
Basic electrical knowledge preferred.
Minimum 3 years experience in technical support, customer service or electrical products is an advantage.
Robust problem-solving skills, patience and a customer-first attitude.
Ability to coordinate with multiple teams and manage service requests independently.

📌 Service Support Specialist Chandigarh (India)
🏢 Zevpoint E-mobility Private
📍 India