Responsibilities
Preparing periodic reports and managing key business metrics that impact customer experience.
Ensure that quality standards are being met.
Communicate with key teams in support of customer issues and questions
Interact with customers to provide and process information in response to inquiries and concerns
Control resources and use assets to achieve qualitative and quantitative goals
Supporting customers on online learning access and handling queries around order confirmation, cancellation etc.
Required Experience, Skills and Qualifications:
Valuable verbal and written communication skills, analytical & problem solving skills
Ability to work effectively and collaboratively in a rapid-paced environment and in an ambiguous work workplace
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.