Key ResponsibilitiesMake outbound calls to customers regarding overdue loan payments.
Follow up with customers for pending EMIs and outstanding dues.
Explain repayment options and encourage timely payments.
Handle customer queries, objections, and payment-related issues professionally.
Maintain regular follow-ups on assigned accounts.
Achieve daily, weekly, and monthly collection targets.
Update customer interaction details, payment commitments (PTP), and call remarks in the CRM/LMS.
Maintain skilled communication and follow company collection policies.
Eligibility CriteriaExperience: 6 months to 2 years in Telecalling / Loan Collection.
NBFC, Banking, FinTech, Payday Loan, and Personal Loan collection experience preferred.
Valuable communication and convincing skills.
Basic computer knowledge.
Target-oriented with robust follow-up skills.
Freshers may be considered depending on requirements.
Skills RequiredGood verbal communication.
Customer handling and negotiation.
Objection handling.
Basic knowledge of DPD, PTP, EMI, and NPA.
Ability to work under pressure and achieve targets.

📌 Collection Officer Noida
🏢 Nextgen Rentals & Trading Private
📍 Noida