Job Summary

The Front Office Executive is the first point of contact for patients and visitors, responsible for ensuring a smooth, polite, and efficient front desk experience. This role plays a key part in patient satisfaction by handling registration, appointments, billing coordination, and guiding patients through hospital services.

Key Responsibilities1. Patient Handling & Reception

- Greet patients, attendants, and visitors courteously
- Guide patients to respective departments (OPD, IPD, Lab, Pharmacy, etc.)
- Ensure a welcoming and child-friendly environment

2. Registration & Appointment Management

- Register new patients and update records in the system
- Schedule, confirm, and reschedule appointments
- Maintain OPD/IPD records accurately

3. Billing & Payments

- Generate consultation and service bills
- Handle cash, card, and online payments
- Maintain billing records and daily collections

4. Coordination

- Coordinate with doctors, nurses, and departments for smooth patient flow
- Assist in admission and discharge procedures
- Support emergency cases on priority

5. Communication & Inquiry Handling

- Answer phone calls and manage patient inquiries
- Provide information about hospital services,



doctors, and timings
- Handle complaints politely and escalate when required

6. Documentation & Compliance

- Maintain patient files, reports, and registers
- Ensure confidentiality of patient information
- Follow hospital policies and NABH standards

7. Front Desk Management

- Maintain cleanliness and organization of reception area
- Ensure proper queue management and reduce waiting time

Key Skills Required

- Excellent communication & interpersonal skills
- Customer service and patient-handling ability
- Multitasking and time management
- Basic computer knowledge (MS Office / HIS)
- Professional appearance and positive attitude

Preferred Skills (Women & Children Hospital)

- Experience in pediatric / gynecology setup
- Ability to handle children and anxious parents calmly
- Knowledge of maternity, vaccination, and pediatric services

Working Conditions

- Rotational shifts (including night shifts )
- High patient interaction and fast-paced setting

Job Types : Full-time, Permanent

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Front Office Executive (Rajamahendravaram)
🏢 Little Stars & She
📍 Rajamahendravaram