JLL supports the Whole You, personally and professionally. Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters. The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Experience Ambassador to create an engaging experience to our customer and their guest. This individual ensure that a seamless consistent level of service is provided at every user touchpoint. Duties & Responsibilities Position Overview We are seeking dynamic Workplace Ambassadors to serve as the face of workplace experience, managing soft services operations and ensuring exceptional employee experiences across locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment. Key Responsibilities Employee Experience & Engagement. Serve as primary point of contact for employees across workplace services. Provide exceptional customer service and resolve employee queries promptly. Proactively engage with employees to understand needs and gather feedback. Support new employee onboarding and workplace orientation. Facilitate employee events, celebrations, and engagement activities. Maintain a welcoming and qualified workplace atmosphere Multi-Location Flexibility Seamlessly operate between locations as required. Maintain consistent service standards and employee experience across both sites. Adapt to varying workplace cultures and operational requirements at each location.



Support inter-location coordination and employee transitions Ensure effective communication between site teams and management. Front-of-House & Reception Services. Manage reception desk operations and guest services. Handle visitor registration, access coordination, and escort services. Maintain professional front-of-house presentation and ambiance. Coordinate meeting room bookings and space reservations. Support VIP visits and executive-level guest arrangements. Ensure lobby and common areas maintain premium standards Workplace Services Coordination Coordinate soft services including housekeeping, catering, and maintenance requests Monitor service delivery quality and address any service gaps Handle employee service requests through ticketing systems or direct interaction Coordinate with vendors and service providers for seamless service delivery Support workplace amenity management (cafeteria, wellness areas, recreation spaces) Manage workplace announcements and communication dissemination Space & Environment Management Monitor workplace utilization and space optimization Support hot-desking, flexible workspace, and hybrid work arrangements Coordinate workspace setup for new joiners and relocations Ensure workplace comfort through temperature, lighting, and ambiance management Support space planning initiatives and workplace transformation projects Maintain workplace aesthetics and professional environment standards Health,



Safety & Compliance Support Support health and safety protocols and emergency procedures Monitor compliance with workplace policies and guidelines Assist in evacuation drills and emergency response coordination Ensure adherence to COVID-19 and health safety measures Report safety hazards and coordinate corrective actions Support workplace wellness initiatives and programs Technology & Digital Services Support Assist employees with workplace technology and digital services Coordinate IT support requests and equipment issues Support audio-visual setup for meetings and events Provide basic troubleshooting for workplace technology Support digital workplace initiatives and implementations Administrative & Operational Support Maintain workplace documentation and service records Generate reports on employee feedback and service metrics Support inventory management for workplace supplies and amenities Coordinate with facilities teams for operational requirements Handle administrative tasks related to workplace services Support budget tracking and cost management initiatives Key skills Customer Service Excellence Exceptional interpersonal and communication skills Strong customer service orientation with problem-solving abilities Professional demeanour and executive-level interaction capabilities Ability to handle complaints and difficult situations diplomatically Proactive approach to employee engagement and satisfaction Workplace Services Knowledge Understanding of workplace operations and employee needs Knowledge of soft services coordination and vendor management Familiarity with space management and workplace optimization Understanding of health, safety, and compliance requir

📌 Experience Ambassador (Hyderabad)
🏢 JLL
📍 Hyderabad