Role Summary

Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, professional patient experience.

Key Responsibilities

- Greet patients/visitors, verify appointments, and manage walk-ins.
- Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.
- Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.
- Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.
- Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.
- Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.
- Assist in insurance TPA documentation (if applicable) and share estimates as guided.




- Maintain reception area hygiene; manage token/queue system and waiting area announcements.
- Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.
- Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.
- Escalate patient feedback/complaints promptly to the clinic manager.

Must-Have Skills

- Excellent communication in English and Hindi.
- Robust customer service and telephone etiquette.
- Basic computer skills (MS Office/Google Sheets)
- Accurate data entry, attention to detail, and time management.
- Calm under pressure; ability to multitask during peak hours.

Qualifications :

- Graduate or 12th pass with relevant experience.
- Prior front-desk/reception experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Receptionist Admin (South Delhi)
🏢 CMK Healthcare
📍 South Delhi