About the Role : As a Customer Service Associate - Inbound Support (GIG), you will handle inbound customer calls by following defined scripts, tools, and operating procedures. This role focuses on voice-based customer interaction, system navigation, and accurate documentation within approved CRM and telephony platforms. It is a short-term, gig-based engagement designed for quick onboarding and controlled execution.

Key Responsibilities :

- Handle inbound customer calls in line with approved SOPs and call flows
- Communicate clearly and professionally in Hindi and English based on customer preference
- Understand customer queries and provide accurate information or first-level resolution
- Maintain a typing speed of 40 words per minute with high accuracy
- Document call details and outcomes accurately in the system
- Adhere to quality standards, compliance guidelines, and operational processes




- Use laptop or desktop systems for inbound call handling
- Maintain professionalism, consistency, and data accuracy across all interactions

Job Requirements : Education :

- Completion of XII from a recognized board

Experience & Skills :

- Fresher or 1-2 years of relevant inbound call center experience
- Basic proficiency in MS Excel and MS Word
- English proficiency equivalent to Versant Level 3 or 4
- Written communication accuracy equivalent to CEFR Level B1
- Ability to communicate effectively in both Hindi and English
- Comfortable working on desktop or laptop systems

Engagement Type :

- GIG / Short-Term Employment : Work Mode :

- Work From Office (WFO)

- Location: Kolkata

Why Join Fusion CX? :

📌 Customer Service Associate - E-commerce Inbound Support (Gig, Wfo, Kolkata) (Bidhannagar)
🏢 Fusion CX
📍 Bidhannagar