Customer Service Executive (Sahibzada Ajit Singh Nagar)

Customer Service Executive (Sahibzada Ajit Singh Nagar)

12 Nov
|
SourceMash Technologies
|
Sahibzada Ajit Singh Nagar

12 Nov

SourceMash Technologies

Sahibzada Ajit Singh Nagar

We’re seeking a Customer Service Team Leader to manage and support a team of customer service executives in delivering excellent customer experiences in a fast-paced BPO workplace.

Key Responsibilities :

- Monitor performance, ensure SLA adherence, and maintain service quality.
- Handle escalations and resolve complex issues promptly.
- Track KPIs, prepare reports, and drive continuous improvement.
- Manage team schedules and ensure night shift coverage.

Requirements :

- 5-7 years of customer service experience.
- Excellent English communication skills (verbal & written).
- Proficient in CRM and customer service tools.
- Strong leadership, problem-solving, and multitasking abilities.
- Willing to work night and rotational shifts.

Job Types : Full-time, Permanent

Work Location: In person

📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 SourceMash Technologies
📍 Sahibzada Ajit Singh Nagar

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