12 Nov
|
SourceMash Technologies
|
Sahibzada Ajit Singh Nagar
12 Nov
SourceMash Technologies
Sahibzada Ajit Singh Nagar
We’re seeking a Customer Service Team Leader to manage and support a team of customer service executives in delivering excellent customer experiences in a fast-paced BPO workplace.
Key Responsibilities :
- Monitor performance, ensure SLA adherence, and maintain service quality.
- Handle escalations and resolve complex issues promptly.
- Track KPIs, prepare reports, and drive continuous improvement.
- Manage team schedules and ensure night shift coverage.
Requirements :
- 5-7 years of customer service experience.
- Excellent English communication skills (verbal & written).
- Proficient in CRM and customer service tools.
- Strong leadership, problem-solving, and multitasking abilities.
- Willing to work night and rotational shifts.
Job Types : Full-time, Permanent
Work Location: In person
📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 SourceMash Technologies
📍 Sahibzada Ajit Singh Nagar