Job Title: Voice Customer Service Executive (International Process) Location : Pune / Mumbai Experience : Minimum 6 months (International Voice Process preferred) CTC : Up to ₹7 LPA

Role Overview

Eligibility Criteria

- Minimum 6 months of experience in customer service (International Voice preferred)
- Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
- Graduate or Undergraduate (preferred)
- Strong English communication skills with a neutral accent
- Good computer proficiency (Windows, data entry, etc.)
- Flexible to work in a 24x7 setting (US/UK/AU shifts)

Key Responsibilities

- Handle customer interactions via calls with professionalism
- Manage service activation and issue resolution
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal and external teams for quick resolution




- Process customer requests (orders, billing, provisioning, etc.)
- Schedule appointments and dispatch equipment when required
- Ensure compliance with company policies and timelines
- Escalate issues appropriately when needed
- Maintain data privacy and security standards
- Meet defined performance and quality metrics

Required Skills :

- Excellent verbal and written communication
- Strong listening and customer-handling skills
- Analytical thinking and problem-solving ability
- Ability to multitask and work in a rapid-paced environment
- Adaptability and resilience

Relocation Note

Application Process

Important Note

Pay: ₹45,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Voice Customer Service Executive (International Process) (Pune)
🏢 Tata Consultancy Services (TCS)
📍 Pune