Customer Service (Kolkata)

Customer Service (Kolkata)

12 Nov
|
Tata Consultancy Services
|
Kolkata

12 Nov

Tata Consultancy Services

Kolkata

JOB TITLE: Webchat Agent_ Australian Telecom_Kolkata

- DEPARTMENT: Australian Telecom_ Webchat / Messaging

- LOCATION: Mumbai/Kolkata

- REPORTS TO: Team Leader

- JOB PURPOSE:

- The purpose of this job role is to handle chat / messaging conversations end to

- end on topics related to utilities (service related queries on Energy & gas ) and

- Energy & Telco ( Sales ). By doing this, the individual need to maintain its KPIs

- on RESOLUTION, NPS,, Efficiencies, Sales conversion and response time.

- Qualification & Skills:

- Non-technical full time Graduate / Undergraduate

- Not more than 2 years gap in Graduation and employment

- For Undergraduates - Minimum 18 months relevant experience is a must

- Willingness to work in 24 / 7 support including night, early morning shifts

Location

- Kolkata

Job Function

- BUSINESS PROCESS SERVICES

Role

- Executive

Job Id

- 409594

Desired Skills

- Customer Service

Qualifications : BACHELOR OF COMMERCE

📌 Customer Service (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: customer service (kolkata) / kolkata

Subscribe to this job alert:

Get the latest job offers by email for: customer service (kolkata) / kolkata