Description

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd

CorporateDescription

OrganizationDescription

Qualifications

- University degree or equivalent
- Very good command of written and spoken English.
- Working knowledge of MS Office
- Able to work well with others and follow guidelines.
- Positive attitude
- Receptive and be able to grasp current ideas and motivate one's self for personal development

Responsibilities

- Handle Customer phone calls.
- Handle cases correspondence with customer.
- Act as point of entry on potential claim requests.
- Handle booking inquiries as per customer's request.
- Process changes of destination
- Handle shipment related exceptions.
- Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication.
- Act as point of entry related to VGM exceptions.
- Follow all the necessary procedures for Special cargo approval.
- Follow up transshipment.
- Build Expertise in all topics related to Export Booking
- Follow standard processes and new requirements as communicated by management.
- Complete all functional HUB training timely

📌 Coordinator - Customer Service (Mumbai)
🏢 Hapag-Lloyd
📍 Mumbai