Nexlance Innovations Pvt. Ltd. is hiring on behalf of our premium client D Analytical Support Pvt. Ltd. for an exciting opportunity in international voice operations. If you have robust US voice experience and are currently serving your notice period, this could be your next big move.

Job Title

Customer Service Executive - US Healthcare (Night Shift)

Location

Mumbai

Job Type

Full-Time | Night Shift (US Time Zone)

About the Role

We are hiring Customer Service Executive to support US-based healthcare providers in

completing their onboarding and account activation process. This role involves outbound

calling, document follow-ups, CRM updates, and ensuring compliance-driven onboarding.

want to build a career in US healthcare operations.

Key Responsibilities

- Make outbound calls to US-based healthcare practitioners regarding pending

onboarding documents

- Explain documentation requirements clearly and professionally
- Update and maintain accurate records in CRM systems
- Track document status and ensure timely account activation
- Escalate cases as per defined process guidelines
- Adhere to data confidentiality and compliance standards

Required Skills : Must Have

- Strong verbal communication skills in English
- Confidence in outbound calling and customer interaction




- Basic knowledge or exposure to CRM tools
- Willingness to work US night shifts
- Comfortable with work-from-office setup

Good to Have

- Experience in US healthcare, insurance, or onboarding processes
- Prior experience with Salesforce, Dialpad, or similar tools
- Experience in documentation, verification, or compliance processes

Shift Details

- Shift Timing: 8:00 PM - 5:00 AM IST
- Weekly Offs: Sunday fixed off; alternate Saturdays working

Who Can Apply

- Graduates / Undergraduates with customer service or BPO experience
- Freshers with strong communication skills and willingness to learn

What We Offer

- Structured training and OJT support
- Secure night-shift role in US healthcare domain
- Performance-based growth opportunities
- Professional and process-driven work environment

How to Apply

Pay: ₹300,000.00 - ₹500,000.00 per year

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Current CTC and Expected CTC

Language :

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

📌 Customer Support Executive (International Voice) (Andheri)
🏢 D Analytical Support
📍 Andheri