JLL supports the Whole You, personally and professionally. What this job involves : What your day-to-day will look like : Coordinate with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements Provide customer centric service while ensuring re-confirmation with employees on resolution provided before closing requests Participate in weekly Office Hours/Trainings to ensure full understanding of scope assigned while completing daily labor requests Resolve tickets following events to ensure SLA compliance while providing support in shared inboxes daily Follow standard operating process outlined to provide effective response to customers while ensuring all required reports are shared Incorporate feedback from activities to improve performance while sharing experiences with team members for continuous learning Maintain exceptional customer service standards while meeting timely response and support requirements. Required Qualifications : Good verbal and written English communication skills with exceptional customer service abilities Understanding of SLA requirements and ability to coordinate with team members for inquiry resolution Capability to participate in training programs and incorporate feedback for performance improvement Experience in customer centric service delivery with ability to re-confirm resolutions before request closure Skills in following standard operating processes while maintaining professional customer service approach Ability to share experiences with team members and contribute to continuous learning environment. Preferred Qualifications : Experience in meetings and events customer support or coordination roles Background in managing shared inboxes and daily reporting requirements Understanding of labor request processes and timely customer response protocols Knowledge of ticket resolution processes following events with SLA compliance experience Experience participating in Office Hours/Trainings for scope understanding and skill development Background in feedback incorporation and performance improvement initiatives with team collaboration skills. Location : Onsite At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Chance Employer committed to diversity and inclusion. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Customer Support Coordinator, Meetings and Events (Bengaluru)
🏢 JLL
📍 Bengaluru