Customer Care Representative - Fabpad

Location : Hyderabad Employment Type : Full-Time

About Fabpad

Fabpad is a fast-growing sustainable personal hygiene brand offering reusable and eco-friendly solutions for periods, bladder leaks, postpartum recovery, and everyday comfort. We are committed to providing innovative products and exceptional customer experiences.

Position Overview

Key Responsibilities

Customer Support

- Assist customers with product selection, sizing, order status, usage instructions, and care guidelines.
- Resolve customer concerns professionally and efficiently.

COD Verification

- Verify Cash on Delivery (COD) orders through outbound calls.
- Confirm customer details, delivery address, and purchase intent.
- Identify and prevent fake, duplicate, or fraudulent orders.

Returns, Exchanges & Replacements

- Process customer requests for returns, exchanges, and replacements.
- Coordinate reverse pickups and replacement shipments.
- Ensure timely resolution of customer issues according to company policies.
- Maintain accurate records of all return and exchange cases.

Order & Logistics Management

- Track orders and shipments.
- Coordinate with courier and logistics partners to resolve delivery issues.
- Update customers regarding shipment status and expected timelines.

Customer Retention





- Deliver outstanding customer service to build trust and loyalty.
- Follow up with customers to ensure complete satisfaction.
- Collect customer feedback and report recurring issues.

CRM & Reporting

- Maintain customer records in CRM systems.
- Document all customer interactions and resolutions.
- Generate daily and weekly customer service reports.

Qualifications

- Graduate in any discipline.

- 1-3 years of experience in customer service, customer support, telecalling, or e-commerce operations.

- Excellent communication skills in English, Hindi, and Telugu. :

- Strong customer handling and problem-solving skills.

- Basic knowledge of Excel, Google Sheets, and CRM software.

Preferred Experience

- Experience with Shopify, WhatsApp Business, BusinessonBot or similar platforms.
- Experience in D2C, e-commerce, or retail customer support.

Key Skills

- Customer Service
- COD Verification
- Returns & Exchanges Management
- Communication Skills
- Problem Solving
- Attention to Detail
- Time Management
- CRM Management

Salary

₹15,000 - ₹18,000 per month (Based on experience)

Working Hours

6 Days a Week | Full time | 9:45 am to 6:30 PM

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

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