Job description for the Customer Support Executive role for BANANA CLUB: Job Title: Customer Support Executive

Location: Lalbagh, Bengaluru

Job Type : Full-Time

Experience: 1-3 Year

SALARY : upto 3 LPA

About BANANA CLUB: BANANA CLUB is a leading men's apparel brand known for its trendy designs and quality. We are committed to providing an exceptional customer experience and building long-lasting relationships with our customers. We are looking for a dynamic and proactive Customer Support Executive to join our team and ensure our customers receive the best service possible.

Key Responsibilities:

- Provide accurate product information, resolve issues, and assist customers with their orders.
- Manage returns, exchanges, and complaints, ensuring customer satisfaction at all times.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales, marketing, and logistics teams to resolve customer issues quickly and efficiently.
- Follow up with customers to ensure resolution of their queries and measure their satisfaction.
- Stay updated on BANANA CLUB’s product range, promotions,



and policies to provide informed assistance.
- Identify opportunities to improve customer service processes and suggest improvements.

Requirements :

- Proven experience in customer service, preferably in the fashion or retail sector.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Familiarity with CRM systems and practices.
- Ability to multi-task, prioritize, and manage time effectively.
- Passion for providing top-notch customer service and representing the brand.

Job Types : Full-time, Permanent

Benefits :

- Provident Fund

Schedule:

- Day shift

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

Job Types : Full time, Permanent

Pay: ₹11,888.57 - ₹29,267.68 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Lalbagh)
🏢 Banana Club
📍 Lalbagh