At PrintStop, we have an 18-year legacy of transforming the printing and customised gifting procurement processes for small to large enterprises. Our commitment to quality and service is reflected in our average customer rating of 4.5 and ISO 9001:2015 and ISO 27001:2022 certifications . We are also certified as a Great Place to Work, with a focus on excellence and employee well-being.

Printstop India Pvt Ltd has 2 divisions :For Small Medium Enterprises - | For Large Enterprises

- About Mandaala - Our Enterprise Solutions Division

Mandaala is India’s leading #MerchTech platform, revolutionizing how enterprises manage their corporate merchandise and gifting programs . From onboarding kits to rewards & recognition, we automate the entire journey via a tech-enabled platform.

Our clients include some of the biggest names across industries, and we help them execute Employee onboarding & engagement programs, Long service awards, Sales reward programs, Birthday & anniversary gifting, custom campaigns at scale

With innovation at our core, we’re scaling rapid and expanding our customer service team.

Type : Full time

Location : Parel/ Prabhdevi (5 mins walking distance from station. Easy to commute)

Experience : 1-2 Years

Your Role : We're looking for a highly accountable and detail-oriented Customer Support Executive to ensure our clients experience seamless billing, payment, and reporting interactions.

Key Responsibilities :

- Conduct follow-ups for payment collection , resolve basic queries, and ensure timely payments.
- Prepare accurate invoices and share them with clients proactively.




- Track and manage agreement renewals and rate revisions based on due dates.
- Create and maintain MIS reports for all offline invoices and share insights with internal teams.
- Coordinate internally to ensure accurate billing and collections processes.

Skills & Experience :

- 1-2 years of experience in customer support , preferably in a B2B setup.
- Strong verbal and written communication skills .
- Confident with follow-ups, documentation, and coordination .
- Comfortable working with MS Excel or Google Sheets for reporting and data tracking.
- Highly organized, detail-oriented , and proactive in managing timelines.

Why Join Us?

- Be part of a rapidly growing, tech-first corporate gifting platform .
- Work in a collaborative, performance-driven, and supportive culture.
- Opportunity to learn, grow, and contribute to a high-impact enterprise solution.
- Competitive compensation, clear growth paths, and real ownership of your role.

Ready to Join Mandaala?

If you're passionate about making operations smooth, managing billing like a pro, and being the go-to support person for our enterprise clients, we want to hear from you .

Let’s build and share something amazing—together.

Job Types : Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits :

- Health insurance
- Paid time off
- Provident Fund
- Work from home

Ability to commute/relocate:

- Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Notice Period in days

- Experience:

- Customer support: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

📌 Customer Support Executive (Payment & Invoicing) (Parel)
🏢 PrintStop India
📍 Parel