Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Key Responsibilities :

- Handle inbound and outbound customer calls with professionalism and clarity.
- Provide accurate information and solutions to customer queries related to their accounts, gigs, and other queries.
- Maintain high-quality standards in communication and production.
- Document customer interactions and update systems accurately.
- Collaborate with the quality team and team leaders to resolve issues promptly if required.
- Contribute to the team by meeting productivity, quality, and KPI goals.
- Stay updated on process changes, process knowledge, and service guidelines.





Knowledge & Skills :

- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with active listening ability.
- Customer-centric mindset with problem-solving attitude.
- Ability to stay composed and deliver quality service under pressure.
- Basic proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Require an organized, dependable, and self-motivated attitude.

Qualifications & Experience :

- Graduation should be completed in any stream. :

- Prior US-based customer service experience - Preferred.

Other Requirements :

- Should be ready to work for India's night shifts including graveyard shifts.
- Should be ready to work on weekends (Saturday & Sunday)
- Work from the office is mandatory.

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Customer Service Representative-16 (Pune)
🏢 UPS
📍 Pune