We are looking to hire Customer Service Advisors for Sales Out-bound process for domestic market. The role involves handling outbound customer calls related to sales ensuring a high level of customer satisfaction by resolving queries efficiently and professionally.
Advisors will interact with customers regarding sales.
Key Responsibilities
- Handle outbound customer calls
- Provide clear, professional, and empathetic customer support.
- Follow standard operating procedures while resolving customer issues.
- Maintain high-quality service and adhere to defined KPIs.
- Accurately document customer interactions in the system.
Eligibility Criteria
- 1 year of experience in BPO customer service
- Average to Good English communication skill.
- Strong listening, problem-solving, and customer handling skills.
- The advisor should have experience of working in a fast-paced environment.
Work Schedule & Expectations
Acquisition (TA) team during hiring and acknowledgement is required.
Training & Certification
Key Skills Required
- Average to Good English communication
- Customer handling and empathy
- Sales ability
- Ability to work in a high-volume call environment
- Basic computer and CRM handling skills
- Basic Understanding of Quality Parameters.
- Experience in any domestic process
- Ability to manage high call volumes while maintaining service quality.
- Solid adaptability and willingness to work in a dynamic and fast-paced retail support
environment.
Job Types : Full-time, Fresher, Permanent
Pay: Up to ₹23,000.00 per month
Work Location: In person
📌 Customer Support Executive (Thane)
🏢 Medhansh Business Services
📍 Thane
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