Customer Relationship Manager (Post Sales) | Shamshabad, HyderabadAbout the Role

Key Responsibilities

- Manage post-sales customer relationships and ensure a seamless customer experience.
- Coordinate with the Sales, Operations, Dispatch, Warehouse, Installation, and Accounts teams for timely order execution.
- Provide customers with regular updates on order status, dispatch schedules, deliveries, and installation timelines.
- Handle customer queries, complaints, and service requests professionally while ensuring timely resolution.
- Maintain continuous follow-up with customers until successful order completion.
- Maintain accurate customer records, order details, and CRM database.
- Coordinate with architects, interior designers, contractors, vendors, and internal departments whenever required.
- Prepare quotations, customer reports, MIS reports, and business updates as required.
- Ensure all customer documentation and records are maintained accurately.
- Build long-term customer relationships to encourage repeat business and referrals.
- Deliver an outstanding post-sales customer experience.

Required Qualifications

- Bachelor's degree in Business Administration, Commerce, Management, Marketing, or any related field.

- MBA (Marketing/Sales/Business Management) is preferred. :

- MBA (Sales/Marketing) Freshers with excellent communication skills are encouraged to apply. :

- Prior experience in a showroom environment, preferably in Tiles,



Natural Stones, Building Materials, Home Décor, Luxury Retail, Furniture, or Interior Products, will be an added advantage. :

- Strong working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.

- Excellent verbal and written communication skills in English and Hindi are mandatory. Knowledge of Telugu will be an added advantage.

- Prior experience in Post Sales, CRM, or showroom customer handling will be preferred.

- Pleasant personality with a professional and customer-centric attitude.

- Strong coordination, follow-up, and relationship management skills.

- Excellent problem-solving and complaint-resolution abilities.

- Ability to multitask and work in a quick-paced environment.

- Quick learner with a willingness to take ownership and grow professionally.

- Looking for a long-term career opportunity with the organization.

Job Details

- Position : Customer Relationship Manager (Post Sales)

- Location : Shamshabad, Hyderabad

- Work Mode : Work from Office

- Employment Type : Full-Time

- Experience :MBA Freshers or 1-5 Years of Experience**:

- Education : Graduate / MBA (Sales, Marketing, Business Administration preferred)

- Salary : Best in the Industry (Based on qualifications, experience, and performance)

How to Apply

Contact : +91 (phone hidden)

Pay: ₹25,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Shamshabad)
🏢 Celestile
📍 Shamshabad