The Customer Care Executive is responsible for handling customer interactions, ensuring high levels of customer satisfaction, managing follow-ups, and coordinating between customers and internal departments such as sales, service, and workshop operations.

Key Responsibilities :

- Handle incoming and outgoing calls to customers regarding sales, service, and feedback
- Book Sales appointments and follow up on vehicle sales status
- Collect customer feedback after vehicle delivery and service completion
- Address customer complaints and escalate issues to concerned departments
- Send service reminders, insurance reminders, and promotional messages
- Ensure customer satisfaction and improve retention rates
- Prepare daily / weekly customer follow-up and feedback reports





Required Skills & Qualifications :

- Any graduate / diploma (preferred)

- 1-3 years experience in customer care or automotive industry (preferred)

- Fresher also welcome :

- Good communication skills in English and local language

- Robust interpersonal and problem-solving skills

- Customer-focused attitude and professional behavior

Contact with HR: 89259 27849

Job Types : Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Perundurai)
🏢 VR Suzuki
📍 Perundurai