Customer Support Representative (Kothrud)

Customer Support Representative (Kothrud)

12 Nov
|
Seydeltech India
|
Kothrud

12 Nov

Seydeltech India

Kothrud

Job description : Roles & Responsibilities :

- Provide customer service and technical support for hardware, software, OS, internet, and networking issues.
- Install software, troubleshoot system problems, and escalate complex cases when required.
- Maintain accurate records in the helpdesk ticketing system.
- Process shipments, returns, work orders, and ensure proper documentation.
- Coordinate with logistics and accounts for dispatches and invoices.
- Ensure compliance with packaging and carrier guidelines.
- Meet performance targets (KPI/MPS) and maintain punctuality.

Qualifications :

- Diploma/Degree in Electrical/Electronic Engineering preferred.
- Call center or customer support experience is an advantage.
- Technical troubleshooting knowledge required.

Pay: ₹300,000.00 - ₹700,000.00 per year

Advantages :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Kothrud)
🏢 Seydeltech India
📍 Kothrud

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