About Aramya

- Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.

Today, we're operating at a 200 Cr ARR and scaling quick across D2C and retail stores.

About the role

- We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Responsibilities

- Respond promptly and accurately to customer queries custom via chats and calls, and reach out to customers proactively wherever required.
- Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
- Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
- Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
- Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logístical challenges that may arise.
- Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.




- Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
- Work with a 6-day working schedule, week-offs on a roster basis

Key Qualifications and Skills

- 6 months to 3 years of experience in a Customer Service or Chat Support role.
- Excellent written communication skills in English (grammar, clarity, and tone are essential).
- Good typing speed with high accuracy (minimum 30-40 WPM preferred).
- Strong interpersonal skills with the ability to handle multiple chats simultaneously.
- Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
- Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.
- Ability to turn customer dissatisfaction into a positive experience through effective written communication.
- Basic knowledge of suggestive selling and upselling through chat interactions

Pay: Up to ₹30,000.00 per month

Benefits :

- Provident Fund

Application Question(s):

- Are you comfortable working in an onsite setting?
- What is your notice period, in days?
- The role operates on a rotational weekly off basis. Does that work for you?
- What is your current / last drawn gross monthly pay (before taxes & deductions)?
- The salary range for this role is up to INR 30,000/month which is gross monthly pay (before taxes & deductions). Would you be comfortable with that?
- What is your level of proficiency in English?
- Are you currently residing in Gurugram?

Work Location: In person

📌 Customer Support Executive (Cse) (Gurugram)
🏢 Aramya
📍 Gurugram