Key Responsibilities

- Resolve customer concerns by providing accurate and timely solutions.
- Follow up with customers to ensure their queries are resolved satisfactorily.
- Maintain and update customer details, interactions, and records in the system.
- Provide information about products, orders, deliveries, returns, and replacements.
- Coordinate with internal teams to ensure smooth and timely customer support.
- Communicate politely, patiently, and professionally to deliver a positive customer experience.
- Maintain service quality while following company policies and processes.

Required Skills :

- Positive communication skills in Hindi and Basic English :

- Basic computer knowledge and MS Excel

- Positive attitude with strong problem-solving skills

- Ability to work in a fast-paced environment

Pay: ₹14,000.00 - ₹25,000.00 per month

Experience :

- Customer Support / Customer Care: 1 year (preferred)

Work Location: In person

📌 Customer Care Executive (Goregaon)
🏢 SLM INFOTECH
📍 Goregaon