JLL supports the Whole You, personally and professionally. Key Responsibilities Soft Services Coordination Coordinate daily operations of soft services including housekeeping, cleaning, pest control, waste management, landscaping, and hygiene services. Monitor service schedules ensuring vendors and staff complete assigned tasks according to established timelines and quality standards. Conduct daily walkthroughs and inspections to verify service delivery, cleanliness standards, and compliance with specifications. Identify service gaps or quality issues during inspections and coordinate immediate corrective actions. Maintain service logs documenting daily activities, inspections, observations, and corrective actions taken. Support multiple facilities or locations ensuring consistent service standards across assigned portfolio. Coordinate special cleaning requirements for events, moves, renovations, or seasonal activities. Vendor and Service Provider Management Serve as primary point of contact for soft service vendors including cleaning contractors, pest control providers, and waste management companies. Coordinate vendor attendance, access requirements, and work schedules to minimize disruption to facility operations. Monitor vendor staff performance including attendance, quality of work, adherence to standards, and professional conduct. Address vendor performance issues promptly, documenting concerns and escalating persistent problems to facility management. Verify vendor completion of assigned tasks using checklists, inspection forms, and photographic evidence. Coordinate vendor orientation and induction for new staff, ensuring understanding of site requirements and safety protocols. Maintain vendor contact databases with emergency contacts, escalation procedures, and service coverage details.



Quality Assurance and Inspections Conduct regular quality inspections using standardized checklists covering all soft services areas and deliverables. Document inspection findings with photographs, detailed notes, and quality ratings for tracking and reporting purposes. Perform random spot-checks throughout the day to verify ongoing service quality and identify emerging issues. Monitor high-traffic areas, common spaces, washrooms, pantries, and external areas for cleanliness and presentation standards. Verify proper execution of deep cleaning schedules, periodic tasks, and specialized cleaning activities. Track quality trends and recurring issues, providing data to support service improvement initiatives. Coordinate joint inspections with clients, facility managers, or vendors to align on quality expectations and standards. Service Request Management Receive and log soft service requests from building occupants, clients, and facility teams using helpdesk systems or communication channels. Prioritize service requests based on urgency, impact, and established protocols ensuring timely response. Dispatch appropriate resources—housekeeping staff, vendors, or specialized service providers—to address requests efficiently. Monitor service request resolution ensuring work completion, quality verification, and user communication. Follow up with requestors to confirm satisfaction and close service tickets appropriately.



Maintain service request records tracking volumes, response times, resolution rates, and trending issues. Escalate complex or recurring issues to facility management with recommendations for permanent solutions. Hygiene and Consumables Management Monitor consumables levels in washrooms, pantries, and common areas including toilet paper, hand soap, paper towels, and cleaning supplies. Coordinate replenishment of consumables ensuring adequate stock levels without wastage or overstocking. Conduct regular checks of washroom facilities verifying cleanliness, functionality, consumables availability, and proper maintenance. Report equipment malfunctions including soap dispensers, hand dryers, sanitary bins, or plumbing issues for repair. Monitor hygiene standards ensuring compliance with health regulations and client requirements. Implement waste segregation protocols ensuring proper separation of general waste, recyclables, and hazardous materials. Coordinate sanitary bin services and feminine hygiene product availability in accordance with workplace standards. Client and Stakeholder Communication Serve as accessible point of contact for building occupants regarding soft services matters, concerns, or requests. Communicate proactively with clients on service activities, planned cleaning schedules, or potential disruptions. Respond promptly to client inquiries and complaints with qualified, courteous, and solution-oriented communication. Coordinate with security, reception, engineering, and other facility teams to ensure integrated service delivery. Provide regular updates to facility managers on service performance, issues, and improvement actions. Participate in client meetings when requested, presen

📌 Facility Executive - Soft Services (Bengaluru)
🏢 JLL
📍 Bengaluru