Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: ServiceNow Service Integration Consultant : You’ll make an impact by :

- Crafting and governing end‑to‑end service integration to onboard and evolve IT services on ServiceNow (myIT) under SIAM governance.
- Crafting and enforcing Service Integration Designs within the overall Service Develop; validating integration, data, process, and user‑experience standards before onboarding.
- Leading ServiceNow onboarding of services and offerings (CMDB/CIs and relationships, catalog items, support groups), standardising catalog models, order guides, and data models, and making sure process sequencing (e.g., Incident before Request).
- Acting as a quality gate for integration readiness, ensuring myIT remains the single front door and mentoring Integration Owners and Service Owners on standard processes.
- Ensuring user‑centric service journeys across Incident, Request, Change, and Knowledge with transparent, consistent workflows.
- Collaborating with Service Owners, Integration Owners, Architects, Business Analysts, Providers, and aligning Value Centers with SIAM during onboarding and transformation.
- Providing integration options and recommendations that connect technical design with service architecture and data models; producing clear documentation and flow diagrams.
- Driving continuous improvement by closing gaps in service design,



data quality, and process integration, and by building reusable templates, questionnaires, and playbooks; enabling training for integration partners.

You’re excited to build on your existing expertise, including :

- 5+ years in IT Service Management / Service Integration / IT Consulting, with proven experience in service onboarding, integration design, or platform standardisation in multi‑provider, global environments; exposure to agile and story‑driven delivery.
- Strong grasp of SIAM concepts and hands‑on ServiceNow (ITSM, CMDB, Catalog, Service Portfolio); ability to link technical architecture, service architecture, and data models.
- Skills in consulting and coaching, stakeholder facilitation, creating flow diagrams, and designing user journeys/UX; strong documentation and communication.
- Experience with UAT coordination, data migration, and audit readiness; comfortable influencing outcomes without formal authority.
- A structured, detail‑oriented, quality‑focused approach and the ability to work across cultures and global teams.
- Nice to have / Preferred: ITIL process definition and implementation, Agile/Scrum ways of working, deeper knowledge of ServiceNow architecture and data model, and the ability to mentor junior team members.

Create a better #TomorrowWithUs!

This role is based in Pune, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

📌 IT Solution Expert Servicenow Service Integration Consultant (Pune)
🏢 Siemens
📍 Pune