- Handled a high volume of outbound calls to connect with and support students
- Met daily and monthly targets while maintaining consistent calling hours
- Addressed student queries related to academics, courses, and services
- Managed complaints and escalations with prompt and effective resolutions
- Conducted regular follow-ups to ensure retention and collect feedback
Requirements :
- 6 months-1 year of experience (EdTech preferred)
- Strong communication and active listening skills
- Problem-solving and conflict resolution ability
- Familiarity with CRM tools and call handling systems