Department: Operations

Reports To: Sales Coach

Summary: Customer Service Representative agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities :

- Take and engage calls & chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.

- Respond to multiple inbound calls & chats; gather and verify required information as appropriate.

- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.

- Quote prices and encourages customers to buy.

- Secures and places orders with others for filling and arranges delivery date.

- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.

- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.





- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

- Be flexible in an setting by championing and embracing change.

- We expect you to :

- Be Flexible in working hours which is a must.

- Excellent oral and written communication skills;

- An unerring attention to detail;

- The ability to multi-task answering numerous calls & chats and navigating smoothly between chat and calls

- A professional demeanor with the ability to take ownership of every chat and calls and find a solution for every customer.

- The ability to think on your feet in a fast-paced environment where messages over chat and calls come fast and furious;

- Experience working as part of a collaborative team - we work together to make sure shoppers have anexceptional customer experience every time they place an order.

Pay: ₹27,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Service Representative (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar