Purpose of the Role

Key Responsibilities

- Handle inbound and/or outbound calls to assist customers with inquiries, concerns, and service requests.

- Provide accurate, clear, and concise information regarding products, services, policies, and procedures.

- Troubleshoot and resolve customer issues efficiently while maintaining a positive and professional tone.

- Escalate complex or unresolved cases to the appropriate teams or supervisors when required.

- Accurately document all customer interactions in the CRM or ticketing system.

- Adhere to defined scripts, compliance requirements, and operational guidelines.

- Meet or exceed key performance metrics such as:

- Average Handle Time (AHT)

- First Call Resolution (FCR)

- Customer Satisfaction (CSAT)

Eligibility & Requirements Educational Qualification

- High School Certificate or Diploma (mandatory).
- Additional certification in Customer Service, Communication, or Call Center Operations is an advantage.

Work Experience

- 1-3 years of experience in a voice-based customer support or call center role.
- Experience with call center platforms (e.g., Avaya, Genesys, NICE inContact) preferred.




- Familiarity with CRM systems and ticketing tools.
- Exposure to telecom, retail, banking, or similar industries is a plus.
- Proven ability to handle high call volumes with professionalism and empathy.
- Strong problem-solving skills and ability to remain calm under pressure.

Work Environment

- On-site role
- Rotational shifts, including weekends and holidays as required

Key Competencies

Networking & Influencing Collaboratively

- Build rapport with diverse stakeholders
- Maintain collaborative working relationships
- Influence and persuade positively where required

Delivering Results & Ownership

- Drive performance excellence
- Take accountability for achieving targets

Building Customer Value

- Understand customer needs and expectations
- Deliver clear communication and build solid customer relationships
- Demonstrate proactive problem-solving and empathy

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Customer Service Representative (Gurugram)
🏢 Starlink Qatar
📍 Gurugram