!!!Greetings from Rukmani Motors Pvt Ltd!!!

We are looking for Tele caller at our Nexa outlet.

Job Details : Tele caller in the Quality Department acts as the voice of the dealership, ensuring that all customers receive top-tier experience. The primary focus is to conduct post-sales feedback calls, monitor sales quality standards, handle queries, and resolve complaints, aiming to achieve high Net Promoter Scores (NPS).

Key Responsibilities1. Quality Assurance & Feedback (Core Responsibility)-

- Post-Sales Follow-up : Initiate calls to customers within 24-48 hours after a sales about their experience.
- Feedback Rating : Use a standardized script to collect feedback on Sales Person behavior, cleanliness of the vehicle, and timely delivery.
- NPS Monitoring : Record and track customer ratings to identify areas for improvement in sales.

2. Complaint Management & Resolution-

- Complaint Handling : Proactively identify unsatisfied customers ("detractors") during calls.
- Escalation : Immediately report reliable complaints or negative feedback to the Service Manager or CRM for swift resolution.
- Closing the Loop : Call back customers after complaints are resolved to ensure they are satisfied with the rectification.

3. Data Management & Analysis





- CRM/DMS Update : Accurately log all conversation details, feedback scores, and complaint details into the Dealer Management System (DMS).
- Reporting : Generate daily/weekly reports on quality metrics, complaint trends, and feedback analysis for management review.

Required Skills & Qualifications-

- Experience : 0-5 years of experience in tele-calling, preferably in the automobile service sector.

- Education : Minimum 12th Grade or Graduate (preferred).

- Communication : Fluency in Hindi and local language (mandatory); English is a plus.

- Technical Knowledge : Basic understanding of vehicle service, maintenance, and parts will be advantage.

- Software Proficiency : Proficient in MS Excel and experience with DMS/CRM software.

- Soft Skills :

- Patience & Empathy : Ability to handle angry customers professionally.

- Attention to Detail : Meticulously recording data.

- Good Listening Skills : Understanding the root cause of customer dissatisfaction.

Job Types : Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :

- Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive (Palda)
🏢 Rukmani Motors
📍 Palda