(ONLY FEMALES)

Customer Interaction & Lead Conversion

- Make outbound calls to prospective clients and follow up on inquiries

- Convert leads into confirmed meetings / appointments :

- Ensure prospects attend scheduled meetings through timely reminders

- Clearly explain company services and guide prospects on next steps

- Handle incoming customer calls, messages, and basic queries professionally

Follow-ups, Reporting & CRM Management

- Maintain daily calling records and communication logs
- Update CRM / WhatsApp / Excel trackers regularly
- Follow calling scripts and objection-handling frameworks provided by the team
- Prepare daily reports on calls made, meetings booked, and conversions
- Collect post-meeting feedback and share insights for internal improvement

On-Ground Support

- Visit prospective clients locally when required
- Support Consultants during on-ground meetings
- Assist in information collection and follow-up coordination

Marketing & Coordination Support

- Coordinate with digital marketing agencies / freelancers for:

- Social media posts





- Creatives and brochures

- Lead generation campaigns

- Brand materials

- Share content briefs, timelines, feedback, and business updates

- Ensure timely delivery of marketing assets

Skills & Requirements

- Excellent verbal communication in Hindi / Gujarati / English :

- Confidence in tele-calling and disciplined follow-up approach

- Strong customer-handling and relationship-building skills

- Basic knowledge of MS Office, WhatsApp Business, Google Calendar, CRM tools :

- Ability to coordinate with multiple stakeholders and agencies

- Willingness to travel locally for field visits when required

Customer Experience Management

- Handle customer concerns and coordinate with internal teams for resolution
- Maintain a qualified tone and deliver a consistent, positive customer experience

Education

- Graduate in any field
- B.Com / BBA preferred

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative (Surat)
🏢 Hire Matrix Solutions
📍 Surat