CUSTOMER SUPPORT & ENQUIRY MANAGEMENT EXECUTIVE

Angroos

Kadavanthra, Kochi

Salary : 18000 to 30000 per month

Performance Incentives: Up to 25000 per month based on enquiry conversion, customer satisfaction, sales contribution, order coordination, and achievement of assigned targets.

Total Earning Potential: Up to 45000 per month

Full Time Position

About Angroos

Angroos is a growing gifting and corporate gifting company specializing in customized gift hampers, premium gifts, festive gifting, personalized gifts, and corporate gifting solutions. We are looking for a friendly, energetic, and communication-oriented professional to manage customer enquiries, customer relationships, and order coordination activities.

Position Overview

Key Responsibilities

Customer Support and Communication

Respond to customer messages and enquiries professionally and in a timely manner.

Provide product information, pricing details, customization options, and delivery information.

Guide customers in selecting suitable gifting solutions based on their requirements and budget.

Maintain excellent communication throughout the customer journey.

Enquiry Management and Order Coordination

Follow up enquiries and assist in converting enquiries into confirmed orders.

Maintain customer databases, enquiry records, and communication history.

Coordinate with Gift Designers, Sales Team, Operations Team, and Packing Team regarding customer requirements.

Monitor order progress and provide regular updates to customers.

Support corporate gifting enquiries and bulk order coordination.

Customer Relationship Management

Build and maintain positive customer relationships.

Handle customer concerns and ensure prompt resolution.

Maintain high customer satisfaction standards.





Support repeat business and customer retention initiatives.

Administration and Reporting

Maintain enquiry logs, customer records, and operational documentation.

Prepare reports related to customer enquiries, order coordination, and communication activities.

Support management with administrative and coordination tasks when required.

Minimum 1 to 3 years experience in Customer Service, Customer Support, Sales Coordination, Office Administration, Retail, Hospitality, Telecalling, or related fields.

Excellent communication skills in Malayalam and English.

Robust interpersonal and customer relationship management abilities.

Comfortable handling phone calls, WhatsApp communication, Instagram enquiries, and customer follow-ups.

Good organizational and multitasking skills.

Knowledge of Microsoft Office and business communication tools.

Positive attitude and customer-focused approach.

Immediate joiners preferred.

Preferred Qualifications

Any Degree, BCom, BBA, MBA, Marketing, Business Administration, or related qualifications preferred.

Experience in customer support, retail, hospitality, sales support, gifting, or client relationship management will be an added advantage.

Why Join Angroos

Competitive salary with attractive performance incentives.

Opportunity to earn up to 30000 per month in additional incentives based on performance.

Professional and growth-oriented work environment.

Career advancement opportunities based on performance.

Exposure to customer relations, business communication, corporate gifting, and business operations.

Opportunity to work with premium customers and corporate clients.

Application Requirements

How to Apply

WhatsApp: (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support & Enquiry Management Executive (Kochi)
🏢 Gifts Boutique
📍 Kochi