Job Title : Customer Success Associate (CSA)

Company : NNIIT Location : Hyderabad (Work From Office) Salary : ₹2,00,000 - ₹3,00,000 per year

Job Type : Full-time

At NNIIT, we don’t just hire for support roles — we hire individuals who can own customer experience and drive real impact.

As a Customer Success Associate (CSA) , you will be responsible for managing customer interactions, ensuring satisfaction, and creating a seamless experience throughout the journey.

Key Responsibilities

- Build strong relationships with customers and ensure a positive experience
- Understand customer concerns and provide effective solutions
- Manage escalations with confidence and empathy
- Coordinate with internal teams to resolve issues efficiently
- Maintain records of customer interactions and feedback
- Continuously improve customer satisfaction and engagement

Requirements :

- Strong communication skills (English & Hindi preferred)




- Good problem-solving and interpersonal skills
- Ability to work in a target-driven and fast-paced environment
- Basic computer knowledge and adaptability to tools

Preferred Skills

- Customer handling or support experience
- Ability to manage multiple conversations effectively
- Positive attitude and willingness to learn

Work Details

- Location: Hyderabad (Work From Office)
- Working Days: 6 days a week
- Working Hours: Day shift / rotational (as per business needs)

Why Join NNIIT?

- Fast-paced growth environment
- Hands-on learning and real exposure
- Opportunity to build a strong career in customer success
- Performance-driven growth opportunities

Pay: ₹16,666.00 - ₹25,000.00 per month

Perks :

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Success Associate (Csa) (Hyderabad)
🏢 NNIIT
📍 Hyderabad