CRM & Customer Relations ExecutiveInside Sales & CRM CoordinationLocation

Ranchi, Jharkhand

Employment Type

Full-Time | Work From Office | 6 Days a Week

About the Role

We are looking for a proactive and organized CRM & Customer Relations Executive to manage customer communication, lead coordination, CRM updates, and follow-ups.

This is not a pure telecalling role — it focuses on long-term customer relationship management and sales coordination.

Key ResponsibilitiesLead Management & Customer Coordination

- Respond to customer enquiries via phone calls, WhatsApp, website leads, property portals, and social media.
- Qualify leads based on customer requirements and buying intent.
- Schedule site visits for the sales team.
- Conduct regular customer follow-ups and maintain engagement with potential buyers.
- Reconnect with inactive or older leads when required.

CRM Management

- Maintain accurate customer records in the CRM system.
- Update call notes, follow-up schedules, site visit status, and sales progress regularly.
- Ensure proper documentation of all customer interactions.
- Prepare daily and weekly lead status reports.

Customer Communication

- Coordinate with customers regarding:

- Project updates

- Documentation

- Payment reminders

- Meeting schedules

- Post-sales communication

- Address basic customer concerns professionally and escalate complex issues when necessary.

Internal Coordination

- Coordinate with sales, accounts, and management teams.
- Assist in preparing sales reports,



follow-up trackers, and lead summaries.

Required Skills :

- Good spoken Hindi
- Basic spoken English
- Strong communication and customer handling skills
- Confidence in telecalling and follow-ups
- Familiarity with WhatsApp communication and basic office tools
- Working knowledge of MS Excel or Google Sheets
- Organized and process-driven approach

Preferred Qualifications

- Prior experience in CRM, customer support, telecalling, or sales coordination
- Experience working with CRM software is an advantage
- Real estate industry experience preferred but not mandatory
- 2-3 years of relevant experience preferred
- Professional and customer-focused attitude
- Strong follow-up and coordination skills
- Reliable, organized, and detail-oriented

Compensation

- Fixed Salary: ₹19,000 - ₹20,000 per month
- Performance Incentives: Up to ₹5,000 per month
- Total Earning Potential: ₹24,000 - ₹25,000 per month

Working Conditions

- Office-based role
- 6 working days per week
- Regular reporting and customer coordination responsibilities

Why Join Us?

- Chance to work in a growing real estate organization
- Collaborative and supportive work environment
- Performance-based growth opportunities
- Exposure to customer relationship management and sales operations

Pay: ₹9,644.78 - ₹20,533.80 per month

Application Question(s):

- Are you comfortable with the Kanke Road or the Ratu Road location?

Work Location: In person

📌 Cre (Customer Relation Executive) (Ranchi)
🏢 Duas Knowledge Potli
📍 Ranchi