- Manage and update customer data within the CRM system to ensure accuracy and integrity.
- Develop and execute CRM strategies to improve customer retention, engagement, and loyalty.
- Collaborate with sales and marketing teams to design targeted campaigns and track performance.
- Analyze customer behavior and feedback to identify opportunities for process improvement.
- Generate reports and dashboards for management to monitor customer metrics (e.g., churn rate, NPS, repeat purchases).
- Ensure CRM processes align with company objectives and customer journey mapping.
- Provide training and support to internal teams on CRM usage and best practices.
- Coordinate with IT and vendors for CRM system upgrades or troubleshooting.
Pay: ₹14,000.00 - ₹16,000.00 per month
Perks :
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund