Job Summary : Key Responsibilities :

- Respond to customer inquiries and resolve issues in a timely manner
- Maintain a positive, empathetic, and professional attitude toward customers
- Provide accurate information about products/services
- Escalate complex issues to the appropriate department when needed
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure resolution and satisfaction
- Meet performance metrics such as response time and customer satisfaction scores

Required Skills & Qualifications :

- Good verbal and written communication skills
- Basic computer knowledge (MS Office, CRM tools)
- Strong problem-solving and multitasking abilities
- Ability to remain calm under pressure
- Customer-focused mindset
- Minimum qualification: [High School/Diploma/Graduate]

Preferred Skills :

- Previous experience in customer support or call center
- Knowledge of CRM systems

Job Types : Full-time, Fresher, Permanent

Pay: ₹18,092.11 - ₹25,450.33 per month

Perks :

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Service Representative (Noida)
🏢 Mit
📍 Noida