Job Purpose: To ensure timely and professional customer communication, shipment status management, operational coordination and maintenance of records to support smooth logistics operations and customer satisfaction.

Key Responsibilities:

- Handling incoming customer phone calls and providing shipment-related support
- Collecting shipment / delivery / consignment information from ERP system
- Providing shipment status updates to customers
- Coordinating with operations teams, branches and delivery staff
- Taking follow-ups for pending shipments, PODs and customer requirements
- Maintaining customer communication records and operational documentation
- Tracking complaints and ensuring timely closure
- Data entry and maintaining ERP records accurately




- Escalating unresolved issues to concerned departments
- Supporting front office and customer coordination activities
- Maintaining dispatch-related records and customer files

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages :

- Provident Fund

Ability to commute/relocate:

- Chakan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Education :

- Bachelor's (preferred)

Experience :

- Customer service: 1 year (preferred)

Language :

- English, Marathi, Hindi (preferred)

Work Location: In person

📌 Customer Care Executive (Chakan)
🏢 Kalayatan Logistics Private
📍 Chakan