Job Title: Customer Customer delight Associate

Company : Toovy Foods Location : Gurugarm Experience : Freshers / Up to 2 years Salary : Up to ₹4 LPA (Depends on interview performance) Age Limit : Below 25 years

This is a Customer delight Associate role at Troovy in Gurugram. The Customer delight associate will track and manage customer experience, including proactive communication through calls, surveys and WhatsApp, as well as cross-functional projects to improve customer purchase and delivery experience. The customer experience intern will also be expected to answer customer queries and tune into the customer's voice for a few days.

Eligibility & Qualifications :

- Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others.
- Politeness while talking to customers
- Effective communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Ability to work collaboratively
- Interest in health and nutrition will be a great added advantage
- Ability to manage multiple tasks and prioritize effectively.
- Flexibility to work shifts,



including weekends as per customer queries.

Key Responsibilities :

- Outgoing calls to collect precise feedback and survey.
- Resolve customer issues related to orders, deliveries, and product information in a timely and effective manner.
- Assist customers with product recommendations, returns, and exchanges.
- Maintain a deep understanding of our product offerings, including ingredients, nutritional information, and promotions.
- Track everything and report on customer feedback to help identify areas for improvement.
- Document customer interactions and issues in our CRM system for future reference.
- Contribute to the development of SOP, FAQs, feedbacks and other customer support resources.
- Participate in training and continuous learning to stay up-to-date on new products and services.

This is a work from office profile. The timings would be 10AM to 7PM, 6 days a week.

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks :

- Health insurance
- Provident Fund

Work Location: In person

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