- Provide shipment booking, tracking, and delivery status updates.
- Coordinate with courier partners and the operations team for timely shipment movement.
- Resolve customer complaints related to delays, lost shipments, damaged parcels, and delivery issues.
- Follow up on pending shipments and ensure timely resolution.
- Maintain accurate customer records and shipment details in the system.
- Prepare daily reports and update shipment status.
- Ensure a high level of customer satisfaction through prompt and skilled service.
- Communicate with clients regarding shipment documentation and any operational issues.
- Escalate unresolved issues to the concerned department when required.
Pay: ₹12,000.00 - ₹20,000.00 per month
Education :
- Higher Secondary(12th Pass) (required)
Experience :
- Customer service: 2 years (required)
Work Location: In person
📌 Logistics Customer Care Executive (Raipur Kalan)
🏢 Deep Enterprises
📍 Raipur Kalan
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