Job Description: - Customer Experience Partner

This Job is Permanant Work from home-You need to be in pune location only.

About Atidiv

Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a midsize tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for smart, selfdriven disruptors who share a passion to build better solutions for hard business problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and entrepreneurs looking to build the next generation of products and solutions used by modern businesses. India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We have served 40+ US/ UK clients to date.

Job Description :

1. Maintaining a positive, empathetic and professional attitude toward customers at all times.

2. Responding promptly to customer inquiries.

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer complaints.

5.



Knowing our products inside and out so that you can answer questions.

6. Processing orders and requests.

7. Keeping records of customer interactions, transactions, comments and complaints.

8. Communicating and coordinating with colleagues as necessary.

9. Ensure customer satisfaction and provide skilled customer support.

Qualification : Graduate/ Undergraduate

Shifts : Night/Rotational Shifts

Job Types : Full-time, Regular / Permanent

Salary : ₹200,000.00 - ₹490,000.00 per year

Benefits :

- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Application Question(s):

- Are you ok for rotational shift,WFH from Pune Location only,and calling process?

Speak with the employer +91 (phone hidden)

- Health insurance

📌 Customer Care Executive-wfh Pune
🏢 Atidiv
📍 Pune