Role & responsibilities
Provide L2 technical support for Microsoft technologies, Windows OS, and end-user computing issues.
Troubleshoot Active Directory, user accounts, password resets, and access-related issues.
Configure and troubleshoot Microsoft Outlook, Office 365/Microsoft 365, and email-related issues.
Support virtual desktop infrastructure (VDI) and Citrix settings.
Troubleshoot DHCP, DNS, network connectivity, and remote access issues.
Manage incidents and service requests using ticketing tools, ensuring SLA compliance.
Provide remote technical support and resolve escalated issues within defined timelines.
Maintain proper documentation of incidents, resolutions, and troubleshooting steps.




Coordinate with L3 teams and other IT teams for complex technical issues.

Preferred candidate profile
Hands-on experience in L2 Technical Service Desk / Desktop Support.
Robust knowledge of Microsoft technologies, Windows OS, Active Directory, and Microsoft 365.
Experience with Outlook configuration and troubleshooting.
Knowledge of VDI and Citrix environments.
Understanding of DHCP, DNS, and basic networking.
Experience with ITSM/ticketing tools, incident management, and SLA management.
Good troubleshooting, communication, and customer service skills.

Perks and perks

📌 Technical Servicedesksantacruz Mumbai
🏢 Team Computers
📍 Mumbai