Key Responsibilities
Outbound & Inbound Calling: Make outbound calls to warm/cold leads, existing loyal customers, and festival/wedding campaign databases.
Collection Promotion: Inform customers about latest jewelry arrivals, seasonal discounts, making-charge offers, and special in-store events or exhibitions.
Showroom Appointment Booking: Convince and assist prospective buyers to visit the physical showroom for a personalized consultation.
Lead & Query Management: Answer questions regarding daily gold/silver rates, product designs, custom jewelry making, and exchange policies.
Customer Follow-Ups: Maintain regular follow-up logs with potential buyers (especially for weddings, anniversaries, and festive purchases) to nurture relationships.
Database & CRM Maintenance: Accurately record customer feedback, preferences, call outcomes, and contact details in an Excel sheet or CRM software.
Team Coordination: Coordinate closely with the in-store sales executives and store manager to hand over hot leads for closure.