The Customer Success Operations Analyst will work with the CSM Operations Manager to create scalable processes that ensure best practices and efficiencies in the Customer Success arena. This position will conduct complex data analyses that will be used to help key stakeholders make strategic decisions regarding the organization.
Please submit your resume in English.
Responsibilities
Establish and maintain scalable processes that ensure best practices in understanding and reporting on customer health
Create and maintain metrics reports/dashboards on determined KPIs for the Customer Success area
Analyze Salesforce data to develop insights and make recommendations on areas for optimization
Monitor and maintain data quality within the systems and reporting used by Customer Success
Evaluate and implement recent technologies and add-on applications to improve and optimize performance
Facilitate the growth of the Customer Success team via splits of Salesforce accounts and opportunities
Assist the CSM Operations Manager with requirements gathering from stakeholders to identify full requests/needs for projects
Minimum Qualifications
Bachelor's Degree in a relevant IT field or equivalent work experience
Minimum 1 year of experience with Salesforce or equivalent CRM
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Solid verbal and written communications
Excellent time management and organization skills
Proficiency in Salesforce or equivalent CRM
Robust analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
Proficiency in system/workflow analysis
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.
Team Player
Ability to work autonomously
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Csm Operations Analyst Bengaluru (India)
🏢 KnowBe4
📍 India
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