Responsibilities :

- Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
- Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
- Coordinate with resources/third-party vendors to meet the SLAs.
- Handle complete day-to-day operations of the command center.
- Ability to complete the assignment on schedule.
- Ensure all orders are completed and systems updated accordingly.
- Ensure all outbound paperwork is accurate and recorded correctly.
- Maintain metrics and customer service logs.
- Other duties and special projects as assigned.

Required Skill Sets

- Robust Verbal and Written Communication
- Analytical and Problem-Solving mindset

Job Types : Full-time, Fresher

Education :

- Bachelor's (required)

Language :

- English (required)
- Punjabi (required)

Work Location: In person

📌 Fresher (Graduated) (Amritsar)
🏢 Iron Systems
📍 Amritsar