Reservations

- Help customers plan and book reservations, including processing payments and

sending confirmation letters.

- Provides an exceptional call experience to all callers by being informed, productive

and intuitive during the call process.

- Knows the selling status, rates, and benefits of all packages plans and

determines room rates based on the selling tactics of the hotel.

- Handles daily correspondence and responds to inquiries in a timely manner.
- Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits

are communicated to the guest at the time of reservation.

- Possess a complete knowledge of all suites, hotel facilities and promotions on.
- Tracks future room availability based on reservations.

Relationship Management

Processes cancellations and modifications and promptly relays this information to

the Front office when needed.

Monitors advances deposit requirements and communicates with Front Office.

Performs other duties as assigned, requested, or deemed necessary by

Management.

Customer service

Respond to customer inquiries, provide support with payment issues, and help

customers navigate the hotel website

Upsells

Sell additional services and upgrades, such as car rental, banquet sales with extras.

Works to maximize hotel revenue under the guidance of the MD and GM.

Information

Provide directions, advice, and information about the hotel, parking, restaurants,

and attractions of Koyna,



sightseeing and outdoor activities.

Records

Maintain accurate records of customer bookings, payments, Monthly, Yearly Sales

and other relevant information.

Proper remarks have to entertain in Missed calls alerts on Mcube Dashboard.

Owner Bookings

Always 1st preference to try to convert booking for direct sales if not then inform to

owners about availability.

Special requests

Prepare for arrivals by considering special requests, packages, amenities, and

VIPs.

Departures

Review departures to ensure proper billings if BTC.

Yield management

Participate in yield management strategies and monitor OTA (online travel agency)

bookings.

Update OTA extranets on any modifications, cancellations, and no shows as

applicable, to ensure accurate commission reconciliation.

Room blocks

Coordinate room blocks with housekeeping for early arrivals, VIP arrivals, and

special cleaning requests

Monitor inventory open and close daily.

Skills and Abilities

- Excellent telephone manner and etiquette
- Excellent customer service skills
- Good communication skills
- Detail-oriented
- Previous experience in marketing and sales
- Self - motivated and continuously strive to better his/ her skills and increase his/ her

knowledge.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Reservation Executive (Erandwane)
🏢 Agreen Hotels E Resorts
📍 Erandwane