Duration :Full Time - Night Shift (Monday to Friday)
Job Summary : inbound calls from international healthcare providers & insurance partners. This role offers a robust foundation in the international life insurance and healthcare BPO domain.
Key Responsibilities : Handle inbound international voice calls related to APS requests and record follow-ups.
- Respond to queries from healthcare providers and insurance partners regarding
documentation requirements.
- Provide accurate information about pending, received, or processed APS cases.
- Coordinate with internal teams and provider offices to ensure timely and complete
document retrieval.
- Accurately document call details, updates, and case status in internal systems.
- Ensure strict adherence to HIPAA guidelines and company compliance policies.
- Meet daily productivity, quality, and customer service targets.
Requirements :
- Any Graduate (Freshers are welcome).
- Excellent verbal and listening communication skills in English.
- Willingness to work in international shifts (US shifts).
- Strong customer service orientation and problem-solving skills.
- Ability to handle calls professionally and confidently.
Nice to Have :
- Prior experience in Life Insurance / Healthcare BPO / International Voice Process.
- Basic understanding of APS (Attending Physician Statement) or medical records process.
- Good coordination and follow-up skills.
- Attention to detail and ability to work in a process-driven environment.
📌 Process Associate - Aps Retrieval (Life Insurance - International Voice) (Indore)
🏢 eNoah iSolution India
📍 Indore
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