Job Summary : Key Responsibilities :

- Handle inbound and/or outbound customer calls in a professional manner.
- Address customer inquiries, complaints, and service requests promptly.
- Provide accurate information about products, services, or processes.
- Follow call scripts and quality guidelines as defined by the company.
- Meet daily, weekly, and monthly performance targets (calls handled, conversion rate, AHT, etc.).
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Ensure compliance with company policies and data security standards.
- Participate in training sessions to improve product knowledge and communication skills.

Required Qualifications :

- High school diploma or graduate in any discipline.




- 0-3 years of experience in BPO/KPO or customer service (freshers may apply).
- Good verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Willingness to work in shifts, including night shifts (if required).

Key Skills & Competencies :

- Strong communication and interpersonal skills
- Active listening and problem-solving abilities
- Customer-focused attitude
- Ability to handle pressure and meet targets
- Time management and multitasking skills
- Team player with a positive attitude

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks :

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Call Center Executive : Bpo/kpo (Nashik)
🏢 Aavesh Enterprises
📍 Nashik