Description : Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
Responsibilities :
- Work to provide assistance in clearing up clients' inquiries to their satisfaction.
- Work on processing for all forms/types of recharges.
- Work while paying attention and using live observation.
- Ready to work in rotational shifts.
Essential Skills :
- Basic computer
- MS Office
- Documentation and Reporting
- Troubleshooting and Issue Resolution
- Troubleshooting and Issue Resolution
- Quality Assurance
- Customer Assistance
Desired Skills :
- Ability to work independently.
- Continuous Improvement
- Patience and ability to remain calm and professional under pressure.
📌 Support Executive (Narhe)
🏢 Webplat Technologies
📍 Narhe
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